Refund policy
Return & Refund Policy
At Mersha, we take great pride in the quality of our products. However, if you receive a damaged or defective item, we are here to help.
Return Eligibility: Returns are only accepted in case of a damaged or defective product. Change of mind or incorrect size selection does not qualify for a return.
Unboxing Video Requirement: To process any return or refund claim, an unboxing video is mandatory. The video must:
- Be recorded continuously from the moment the parcel is opened
- Clearly show the damage or defect at the time of opening
- Be shared with us within 24 hours of receiving the order
Claims made without an unboxing video will not be entertained under any circumstances.
How to Claim: Contact us via [your contact method] within 24 hours of delivery with your order number and unboxing video.
Refund Process: Once the claim is verified, we will offer a replacement or refund at our discretion.